Identify help desk job stressors. Based on your understanding of help desk operations and job stress, make a list of ten or more different factors in a help desk environment that can increase or decrease the job stress experienced by agents. Use the websites listed in the chapter as resources if you need ideas. Then organize the stressors into a few large categories. Compare your list with those developed by your colleagues. Do you have the same or different categories? Write in your own words.

Textbook - A Guide to Computer User support for help desk and support specialists