Identify the customer service needs and describe how you would provide a professional and personalised customer service experience to meet those customer needs in the following scenarios. Make sure that you are following the customer service standards for your organisation:

a) In a restaurant: An elderly customer at a large family gathering with hearing difficulties who doesn't want a big meal

b) On the phone: A customer inquiring and wanting a good deal on a Valentine's Day package at your hotel

c) A guest in the hotel: A guest checking in after a long flight, who is irritable and wants a shower and comfortable bed asap

d) Via email: a potential customer is wanting to know if you can provide a once-in-a-lifetime 50th wedding anniversary celebration for 100 guests.