If a student wishes to contest a decision due to a breach of CSU policy or rubric violation, what policy should be consulted? - How many days does a student have (from the time of the incident) to initiate the first step of the Complaint and Grievance Policy? - In the Academic Complaint and Grievance Polcicy, who should a student contact in accordance with the first step of the process (Informal Complaint)? - In the Non-Academic Complaint and Grievance Policy, who should the student contact to initiate the first step of the process (Informal Complaint)?