If customers are particularly sensitive to late or incomplete orders, United Pharmaceuticals can ensure more competitive customer service by

multiple choice

• increasing desired fill rate.

• providing dedicated customer service.

• reducing delivery lead time.Incorrect

• offering more product options.

• extending value-added services.

Which functionality of supply chain information systems would be most useful to the administration groups?

multiple choice

• management control

• asset utilization

• decision analysis

• strategic planning

• transaction system

Woodson is transitioning to customer response that is more account-specific than division-specific. Which functionality of an integrated supply chain information system provides critical support for this initiative?

multiple choice

• management control

• logistics customization

• decision analysis

• transaction system

• strategic planning