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Through its strategic management planning process, Cardinal Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase Return on Investment (ROI). 2. Increase plant safety. 3. Improve employee product knowledge. 4. Increase number of customers. 5. Improve post-sales service. 6. Increase customer retention. 7. Increase sales of core product line. 8. Improve employee job satisfaction. Cardinal Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Cardinal Corporation has collected for the past quarter. Goal 2,325 1.1 24% Actual 2,250 1.2 19% Hours of employee training provided Average repair time (number of days) ROI Employee turnover rate (# of employees leaving company/# of total employees) Sales revenue growthcore product line Number of repeat customers Number of plant accidents Number of customers 8% 4% $2,150,000 $2,350,000 105,000 102,000 4.0 3 115,000 135,000 E10-28A (similar to) Question Help O Cardinal Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. (Click the icon to view the specific objectives.) (Click the icon to view KPIs and corresponding data.) Read the requirement. Cardinal Corporation Balanced Scorecard Report For Quarter Ended December 31 Perspective: Objective KPI Financial: Goal Achieved? Goal Actual Customer