If you fact check your internet research and indicate the sources from which the information came, you are ________.

Group of answer choices

being ethical

being unethical

stealing other people's intellectual property

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Question 2

2pts

Digital tools to stay connected with colleagues should be measured ________.

Group of answer choices

if they are ethical and allow you to complete the full cycle of the social communication model.

by determining if they allow for all aspects of the social communication model only

by the kinds of communication they facilitate and if they allow for the full cycle of the social communication model.

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Question 3

2pts

Nonverbal communication ________.

Group of answer choices

is the reason why we can come to some understanding with people who speak foreign languages

includes touch (shaking hands, etc) and the kinds of clothes you wear

is not something that matters

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Question 4

2pts

The seven principles for effective communication can ensure an ethical communication because ________.

Group of answer choices

one of the principles is to be ethical in communication

Their guidelines insure that you're communicating a clear, objective communication that your audience can understand

if you're understood, you are ethical

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Question 5

2pts

All seven principles of communication should be a part of ________.

Group of answer choices

most verbal and written communications.

verbal communication only.

every written communication.

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Question 6

2pts

Eduardo is crafting a communication about his sales team's recent accomplishment. Investors will probably be interested in seeing it, but it's meant for his manager and the other people in the sales department. The sales department is ________.

Group of answer choices

his primary audience

his secondary audience

his tertiary audience

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Question 7

2pts

Sharing confidential or privileged information ________.

Group of answer choices

is not okay, even if the person gives you written permission.

is not ethical, and if it's done by accident it should be corrected right away.

is okay in the instance where someone shares information to your page, and you aren't the one doing the sharing.

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Question 8

2pts

Which portion of the social communication model is linear?

Group of answer choices

sender, encode, message, decode, recipient, feedback

sender, encode, message, decode, recipient

sender, encode, message, noise, decode, recipient, feedback

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Question 9

2pts

Grace forwards her team members a message containing details of their flights to attend a conference next week. Which of the following best describes this message?

Group of answer choices

persuasive

positive

negative

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Question 10

2pts

Select the emphasis strategy that will best improve the following sentence: McReilly's loves serving customers 24 hours a day, 7 days a week!

Group of answer choices

avoid giving a company an emotional response

use simple language

avoid using exclamation marks

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Question 11

2pts

What would be the best way to make this list parallel?

The team's priorities for the month include the following:

• Make updates to the project tracker
• Alice and Lowell will send satisfaction surveys to new customers
• Editing the new owner's manual
• Thursday meetings

Group of answer choices

Include the name of the person responsible in each one

start them all with present-tense verbs

shorten them all to approximately the same number of words

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Question 12

2pts

Jamal wants to leave early on Friday so he can pick his brother up from the airport. The Friday before his brother arrives, Jamal goes to his supervisor's office and says, "Hey, just to let you know, I'm going to take off early on Friday to pick my brother up from the airport." Which of the following BEST describes how well Jamal handled the situation?

Group of answer choices

Jamal used too casual a tone. He should have said, "Is it okay if I leave a little early on Friday to pick my brother up from the airport?"

Jamal used too formal a tone. He should have said, "I'm going to leave early on Friday."

Jamal said exactly the right thing with the right tone.

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Question 13

2pts

Which of the following is where you can access the option to edit the header in Google Docs?

Group of answer choices

Headings > Header > Insert Head

Insert > Header & page number > Header

Tools > Header/Footer > Header

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Question 14

2pts

Which of the following is the most appropriate subject line for an email?

Group of answer choices

We have a problem

Please confirm shipping date

Need a volunteer

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Question 15

2pts

Select which of the following strategies would best improve the clarity of this paragraph:

Our goals are threefold: one, to make the best product possible; two, to deliver the product to the customer quickly; and three, to provide excellent customer service.

Group of answer choices

precision

plain words

lists

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Question 16

2pts

The subject line of the email is: "Please provide meal selection for conference." Which type of external email is this the subject line of?

Group of answer choices

Claim

Complaint

Request

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Question 17

2pts

You just met with the foreman and have the final cost for the bid. How do you notify your teammate of the cost to include?

Group of answer choices

email

IM

blog

wiki

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Question 18

2pts

The property manager only meet with the neighborhood board once a month to review requests. Now there was a new online system where forms were available electronically to the board. What about the advent of digital communication led to this?

Group of answer choices

A change in the business environment

A change to fostering sharing

A change in always being connected

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Question 19

2pts

Which of the following are likely to be in a response to a customer complaint letter about another customer's car hitting hers in the parking lot?

Group of answer choices

Do you know who hit you so we can call them?

Directional arrows will be painted on the parking lot by the end of the month.

We are so sorry but you need to be more careful in these busy lots.

Please contact your insurance company.

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Question 20

2pts

The Employee Satisfaction Team negotiated for months about wearing jeans to the workplace. Carlos, In the interest of speed, used the company IM list to quickly get the policy in every employees' hands. Was this the right choice?

Group of answer choices

No, company policy should use a formal channel such as document attached to email.

Yes, IM is the insider way to communicate quickly to the employees.

No, the policy was so long it might overwhelm company servers.

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Question 21

2pts

After the romaine lettuce scare their store has plenty of safe lettuce and yet no one was buying it. To let customers know where to purchase this save romaine the send messages via Twitter, Facebook, and email. What attribute of digital communications made this possible?

Group of answer choices

Communication contributes to positive social change.

Communication is extensive.

Communication is instant and fast-paced.

Communication is convenient.

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Question 22

2pts

Connie worked in an open office in a cubicle near three others. Not only did the helpline test Connie's patience, she felt sorry for her office mates sitting there listening in the background to all the detail she provided. What technology might help Connie keep annoying her office mates?

Group of answer choices

Moving to a conference room

Speaking as softly as possible

Live Chat if tech support offers it

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Question 23

2pts

Junior works for a major investment company that runs analysis of financial reports and uses data from other firms to make recommendations about their finances. He reminds his employees that when they write up reports, they need to be careful to use professional integrity, which includes citing their material while also

Group of answer choices

synchronizing and protecting data.

anonymizing and protecting data.

never disclosing the results of their data analysis.

always considering the purpose and relevance of the data.

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Question 24

2pts

Tobias is reading an article about medicine and doctors when he sees a footnote at the end explaining that it was funded by a pharmaceutical agency. This makes Tobias skeptical of some of the information. Which criteria of the CRAAP analysis is Tobias using to analyze the article?

Group of answer choices

Accuracy

Reliability

Authority

Purpose

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Question 25

2pts

Jamie has been asked to prepare a report using only primary sources. What could he use as a primary source?

Group of answer choices

Google

books

legal documents

a library database

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Question 26

2pts

Surveys present ________ data in a ________ form.

Group of answer choices

internal; external

external; internal

quantified; qualitative

qualitative; quantified

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Question 27

2pts

Josh needs to gather information about the best software companies for managing medical data. Where should he go to find information?

Group of answer choices

specific internet searchers, journals, business periodicals, and newspaper articles.

Google or other generic general internet search engines

the local library

to outside sources, conducting interviews with other medical companies and providers.

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Question 28

2pts

Clarence needs primary sources for his report. What would qualify as a primary source?

Group of answer choices

journal articles

books

experimental results

Google search engine results

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Question 29

2pts

Stephan remembers the acronym IAP GEMP to help him recall all of the steps in the Seven Pillars of Information Literacy. He's completed the first few steps of identifying a topic, assessing what he already knows, and planning out his research, but can't remember what to do next. What is his next step?

Group of answer choices

Gauge the importance of each piece of information.

Gather data.

Go forward with evaluating sources.

Present information.

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Question 30

2pts

Paula is riding the bus to work and wants to watch the newest video posted by her favorite blogger. She realizes she forgot her headphones! Thankfully the video has closed captions so she can still watch it without the sound disrupting other passengers on the bus. This is an example of ________?

Group of answer choices

Media created to follow better marketing practices.

Media that has been made accessible benefiting people with or without disabilities

Government mandated laws for accessible content.

The show is in a different language so she would need the subtitles anyway.

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Question 31

2pts

The visual principle of contrast is demonstrated by

Group of answer choices

One element of the visual is represented in two ways

One element of a visual standing out against the rest.

A visual aid presenting two different points of view

Making the picture lighter so that people can see it in your presentation

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Question 32

2pts

Once you've decided to make a video to communicate your message, your first step is to

Group of answer choices

Interview subject matter experts and stakeholders to determine what the message should be

Pick out the people who will be in the video

Write a script for the video

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Question 33

2pts

Use of color in persuasive image will

Group of answer choices

Draw attention to a particular section of the photo

Emphasize a feeling or belief

Allow you to associate the emotion of the image with your brand

Encourage a reader to decide against the point of your message

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Question 34

2pts

A visual that gives a lot of information on a particular subject is called a(n)

Group of answer choices

Line graph

Infographic

Gantt chart

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Question 35

2pts

Videos increase your message's accessibility because it ________.

Group of answer choices

entertains the audience before they read the written message

allows you to have a personal conversation with the CEO

"humanizes" a company and its mission by showing employees at work

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Question 36

2pts

A communicator can leverage contrast in a chart by

Group of answer choices

Using colors are different from your company brand

Using a different color to call out a piece of the chart that you want your audience to notice

Making the colors all different shades of the same primary color

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Question 37

2pts

The outcome of a business report has the least effect on:

Group of answer choices

Indirect stakeholders.

Direct stakeholders.

Remote stakeholders.

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Question 38

2pts

Informal reports shared internally should be in the form of:

Group of answer choices

Memo or email.

Letter.

Hand-written note.

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Question 39

2pts

The three primary stages of writing an informal report are:

Group of answer choices

Planning-Writing-Revising

Planning- Writing-Publishing

Verifying-Writing-Editing

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Question 40

2pts

The best way to share a formal report due to its length is:

Group of answer choices

An email is the best format for the report.

As an attachment or link to/from an email.

A podcast is the best method of sharing.

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Question 41

2pts

When organizing your formal report for a neutral or positive audience you should:

Group of answer choices

Place your recommendation in the beginning of the report.

Place your recommendation at the end of your report.

Use friendly language in the introduction.

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Question 42

2pts

Business reports have stakeholders to consider when creating them because:

Group of answer choices

Stakeholders will be affected by the decisions made based on the report.

Stakeholders can cancel the project.

Stakeholders have key information that must be included in the report.

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Question 43

2pts

How can we distinguish between formal and informal reports?

Group of answer choices

Informal reports are usually shorter in length.

Formal reports are usually hard-bound.

There really is no difference.

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Question 44

2pts

Which of the following is an example of the best way to manage audience questions?

Group of answer choices

"So, that's my overview on trees, let's move on to shrubs."

"Did I hear you say, 'trees can cure pollution'?"

"Wait, let me stop you right there, so that I can explain."

"Sally, you are right about the special chemical trees emit."

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Question 45

2pts

"An hour and a half isn't much time for this topic. Do you suppose we could hold all questions until the final 15 minutes" is an example of what Q&A technique?

Group of answer choices

Establishing and communicating a time limit

Tabling a question

Paraphrasing the closing

Keeping your response calm

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Question 46

2pts

Trudy was glad to give live now where a speech focused on getting a customer to purchase rather than back in Aristotle's day when speeches had such a formal structure. Does Trudy understand the history of speeches?

Group of answer choices

No, Trudy is trying to persuade which Aristotle recognized as a primary purpose of speeches.

Yes, speeches today only have one main idea in each.

No, there were no sales presentations in Aristotle's day.

Yes, today is far more casual in length and purpose than in Aristotle's day.

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Question 47

2pts

For years, her friend made gentle fun for how her hands moved with about anything that she said. Cutting back on all that flailing will be important in the business context. Right, or not?

Group of answer choices

Yes. Those movements might knock something over.

No. Body language is needed in all speeches.

Yes. Focus on the wording in a speech.

No. Being authentic comes first.

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Question 48

2pts

Zoya is fearful of her first speech as a new manager to her employee group. It won't happen until the promotion is announced after Sally retires in three months. What could she do to be less fearful?

Group of answer choices

Prepare the notes but have someone on the team who is more comfortable do the actual talk.

Start eating a few more lunches with the new team so they'll know her personally.

Learn more about public speaking by joining a speaking group outside the company.

Announce a new change when she gets the job of emailing the updates.

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Question 49

2pts

Which opening would you use to the employees of a hospital about the new, extensive security access system?

Group of answer choices

We were lucky to hire one of the best local companies to increase our building's safety.

It's not that bad to have a little tighter security. Let me explain the benefits.

"Approximately 74,000 employees, suppliers, and contractors were affected by a data breach in 2014 because of stolen laptops with unencrypted personal data" says SANS Research.

Let me walk you through the new security badging system.

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Question 50

2pts

Lily is about to start preparation on the assignment her boss gave her. Explain the cafeteria benefit plan to employees. As a first-year employee she doesn't know much about the plan and has always had benefits from her mother's company. What will be the hardest part of encouraging coworkers to sign up early?

Group of answer choices

Developing sincerity in her presentation when she does not fully understand the personal benefits

Keeping the speech to 30 minutes - there are four major options with detail.

Telling the audience anything not already covered in the special company brochure.

Wondering why any employee would want to learn anything if they did this just a year ago.