1. Illustrate how atravel airlinecan dealwith the intangibility, inseparability, variability, andperishability of the service it provides. Give specificexamples.
2. Discuss how the service person in a restaurant is partof the product the customer receives when purchasinga meal.
3. What are some common management practices thatrestaurants use to provide a consistent product?
4. Recall one of you visitina restaurant or a hotel.Recalland recordhow they manage their customers. This could includehow they get them to move through the hotel,stand in line, or throw their trash away in a hotel.Write what you think the business does well andwhat it does poorly. Explain your answer.