Imagine that it is one year later, and Boutique Build has expanded into the Brisbane and Sunshine Coast market as planned.

As the Operations Manager, you are responsible for a number of staff who travel regularly from Sydney to Brisbane and the Sunshine Coast as part of their role. It has come to your attention recently that several staff members have been accruing frequent flyer points from business travel and using these points for their own personal travel. You are unsure if this is allowed or not and so decide to investigate the situation.

Complete the following activities:

1. Write a memo on use of frequent flyer points and the company's code of ethics

Review the company's code of ethics to identify current values and standards and to identify whether it addresses the issues of accruing frequent flyer points.

Identify and review codes of ethics and other documents form at least other three other companies on how they manage the issue of staff use of frequent flyer points.

Your memo should make a recommendation on whether the practice of accumulating frequent flyer points for personal use should be allowed.

1. Send an email to the CEO (your assessor).

The text of the email should be written in grammatically correct English, using a style appropriate between an Operations Manager and their CEO. It should give a short summary of the contents of the attachment.

Attach the memo to the email.

The assessor in the role of CEO will email you their response.

1. Update the Code of Ethics

Write an updated version of the company's Code of Ethics based on your investigation and the response given to you by your CEO.

1. Send an email to staff (your assessor)

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style and demonstrate positive leadership and role modelling.

It should include a summary of the company's position on this issue, as well as clear directions for staff with regard to the use of frequent flyer points.

Ensure that you use clear and concise language so that all staff can understand the company's position.

Attach your code of ethics to the email.