Imagine that Jenny is a persona for a commute app. Jenny wants to get to work on time while using environment-friendly means of transport. For now, she chooses to drive on most days, although she generally likes trains and enjoys taking busses on her days off. Following the key areas of defining a persona discussed in the seminars, what is missing in this (very brief) persona specification? A user goal A frustration of the user A common practice of the user A list of tools which could help the user