Imagine that you are working in the customer service department of a small bank. A recent customer survey has shown that a lot of customers are not happy with the service provided by the help desk which takes customer calls. Your manager asked you to review the performance of the help desk and make recommendations on how it can be improved. In order to fulfil this duty, prepare an information report in letter format (refer to the ppt. on Schoology) using the direct pattern of report writing. Your report should be typed in MSWord double spaced with a font size 12 and style Times New Roman. Your report should be of 600 words minimum. Also review the rubric attached for the assignment