Imagine you are a communications specialist for a retail business providing both in-person and online customer service. Your corporation wants to explore the validity of current and new verbal communication tools and practices. You have been tasked with developing a presentation for the CEO, CIO, and COO to explore these tools and practices and recommend how the business should move forward with its customer support offerings.

 

Create a 15-to-18 slide narrated PowerPoint presentation in which you do the following:

• Research the impacts of artificial intelligence on virtual-physical reality workplace interactions.
• Discuss how verbal communications in cyber interactions are emerging with the introduction and refinement of artificial intelligence tools, applications, and other systems.
• Analyze the importance of verbal communication in cyber interactions.
• Analyze the impact, pros, and cons of 2 past (before 2020) tools or practices.
• Analyze the impact, pros, and cons of 2 present tools or practices.
• Analyze the impact, pros, and cons of 2 future (2030 and beyond) tools or practices.
• Recommend a tool or practice that the retail business should use for its customer support moving forward.
• Discuss the potential financial costs of your recommendation.
• Discuss the potential psychological impact of your recommendation on customers.