Implementing a new Employee Assistance Program (EAP) at Skyline Machine Shop requires careful planning and execution. To implement, Jamie should consider the following: Develop a written statement that confirms the company's desire to offer personal and confidential help to employees with medical or behavioral problems. Managers, supervisors, or union representatives will need training on the dos and don'ts when confronting troubled employees and using the program to resolve job performance problems. Establish procedures for referring troubled employees to professionals who can assess them for further treatment. Communicate the EAP's purpose, benefits, and procedures to all employees. Regularly review the EAP's effectiveness using data-driven insights to adjust and improve the program as necessary