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In 2 0 1 7 , it became apparent that Wells Fargo had created over 2 million falsified customer accounts without the customers consent, approval,
In it became apparent that Wells Fargo had created over million falsified customer accounts without the customers consent, approval, or knowledge. John Stumpf, Wells Fargo CEO, who resigned amid this scandal, denied any leadership involvement and wrongdoing. He blamed his employees and fired over employees over this scandal. Research this case and answer the following questions.
AWhat organizational and companyculture factors convinced employees to create false accounts?
BWhy did the employees not question leadership?
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