in a PowerPoint presentation that addresses the following:

• Explain the five-step process for listening (receiving, attending, understanding, responding, and recalling) and how to avoid potential barriers to the active listening process.
• Discuss the five functions of listening (to comprehend, discern, analyze, appreciate, and support) and their purpose(s) when listening actively.
• Describe how you can become an active listener and improve your listening competence.
• Evaluate how personality differences affect the active listening process.