in an adjustment lettwe saying "no" you may

a) refund or appoligize to the customer

b) inform the customer that the company or producer is not to blame for the malfunctioning of the product

c) ask the customer to refund the company or producer

when you write the costs in your sales letter you should

a) inflate prices

b) underestimate prices

c) give fake prices

d) none of the choices

the you attitude is used in all forms of letter writing except the sales letter

true or false

in a sales letter, exageratting just a but about the product or service is okay as that tactic helps persuade your potential customer

true or false