In chapters 10, 13 and 14, you learned the elements of developing business presentations. This term presentation requires that you identify an urgent need in your company or department. Create a formal PowerPoint presentation to present to your boss or company owner, sharing about the need, the reasons why you think this should have immediate attention and your recommended solutions. the topic is the importance of customer service in BANKING. How imperative is to provide excellet customer service and how that would make us diferent from our competitors. How can we increase our revenue by building long lasting relationship with clients and how to buil trust so they continue bringing their money to our bank. Here are some recommended guidelines:

- Choose your topic carefully

- Develop an outline

- Think about the audience to whom you will be presenting

- Determine your desired outcome

- Determine if this will be a presentation to inform or to pursuade

- How can you add interest to this presentation?

- What information do you need to gather?

- How will you support your points to convince your boss?

- What resources can you use?

- No more than 10-12 slides suggested

This must be your original work. Do not copy and paste any parts of your presentation from other sources, unless in quotation marks and cited. Failure to do so will result in a violation of the BC honesty policy.

For grading, you'll need to do 2 steps:

1) Do a recording of yourself as if you are presenting this to your boss, upload to YouTube and upload the link.

2) Upload the final PowerPoint presentation in the assignment term presentation tab.