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In light ofcovid-19, governments have imposed restrictions that are influencing the nature and experience that customers and employees have with service organisations. Therestrictions that apply
In light ofcovid-19, governments have imposed restrictions that are influencing the nature and experience that customers and employees have with service organisations. Therestrictions that apply to Coffee Club service are as follows:
- must only seat a maximum of50 customersat any onetime.
- must comply with the4 square metrerules.
- should encouragephysicaldistancing.
- should follow and encouragegood hand hygieneat all timesto keep customers and staffsafe.
- can continue to provide takeaway food to be consumed off the premisesand
- Ifthey are part of an accommodation facility such as a hotel, can continue room service.
Based on the above restrictions, provide two actionable recommendations for management in how they will adapt theirservicescape, maintain the brand's image and ensure that they are abiding by the regulations to maintain the safety of their customers and employees
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