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In managing its service operations more efficiently, which measure would best help a bank enhance its customer service, in alignment with process innovation principles? a
In managing its service operations more efficiently, which measure would best help a bank enhance its customer service, in alignment with process innovation principles? a The bank extends its service hours and introduces a flexible scheduling system for staff to ensure service availability during peak times. b The bank trains its employees to efficiently crosssell products during transactions, using targeted customer data to minimize increases in transaction time. c The bank implements an advanced queue management system that uses realtime data analytics to decrease wait times and optimize employee allocation. d The bank increases the number of service counters and integrates a digital appointment system to manage customer flow more effectively.
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