In Operations Management, Services and Products are all considered operations, although

perceived different, substantiate these through the following;

(a) (i) Why are Services perceived different to Products and what are their salient features and

examples?

(ii) State and describe the Two (2) extremes of the Transformation/Manufacturing: Service

continuum for and Two (2) main areas of Service package for most Operation

 

Organizations 

 

(b) Identify and describe at least Ten (10) Business and Professional Services and Seven (7) Not

for profit Service providers within your domiciled Country for which their products would be

considered

Services

(c) By using the Oil Marketing Companies (OMCs) and Toyota Service Workshops illustrate

and elucidate the Transformation Model as they relate to Resources (Transformed and

Transforming) for both Products and

Services

QUESTION THREE

Managing Inventory is cardinal in Operations Management, elucidate the statement through the

following;

(a) What is Inventory and why is it important for them to be well managed in Global Operations

explain these in terms of their Advantages and

Disadvantages 

(b) Mention and briefly Five (5) types of Inventory that Operation Managers may consider in

terms of their necessity and effectiveness. Explain the principles of how much to Order and how

much to hold in Inventory

Management

(C) What are the implications of Ordering Cost and Holding cost in terms of Advantages and

Disadvantages. Describe the Economic Order Quantity (EOQ) Model, Production Order

Quantity (POQ) Model, Quantity Discount Model, Single Period Model and Fixed Period

Model. How are they employed and why they recommended as the best practice to manage

Inventory in Global

Operations

QUESTION FOUR

The Process of Operations Strategy needs to be well formulated for it to meet Organisation's

business strategy. Elucidate the following;

(a) What is Operations strategy and what does seek to achieve in Operations Management in

terms of the Operations Resources Objectives and Market

Requirements?

(b) A good Process formulation must follow a rigorous approach. List Seven (7) steps that you

would follow in order to arrive at good typical process of Operation Strategy formulation and

emphasize this through 4Cs with a comprehensive definition and description of this same 4Cs

acronym.