1. In quality analysis, robustness means the products
   1. do not vary from the target value.
   2. do have a great deal of variation from the target value.
   3. do not have high customer satisfaction.
   4. do have high customer satisfaction.

2. The costs incurred because poor quality may or does exist are called:
   1. Internal failure costs
   2. Costs of quality
   3. External failure costs
   4. Appraisal costs

3. Warranty work is a(n)
   1. external failure cost.
   2. internal failure cost.
   3. appraisal cost.
   4. prevention cost

3. The method which assumes that the total failure cost is some multiplier of measured failure costs is called:
   1. Taguchi quality loss function
   2. Market research method
   3. Process acceptance sampling
   4. Multiplier method