In the 1980s, the then RBI Governor decided to computerize banking operations in the public sector banks. Anticipating resistance from the staff and union, he communicated the need of computerization due to global growth and technological advancement. Initially, only a few computers were installed for data collection and analysis. Gradually it was extended to cheque clearing operations. As collection of cheques became faster, over the next few years, computerization of clearing operations was taken up in key metros and other cities. Q1. Describe the process of change implemented by the banks, using Kotters' 8-Step Model. (30 lines)