Solace Sdn Bhd is a company that operates a 4-star hotel in Johor. The company has 90 employees handling the operation of the hotel and also a restaurant located next door to the hotel. It has been in operation for the last 12 years but due to Covid 19 pandemic, the company is experiencing loss. As part of the company's effort to cut cost, the company intends to retrench some of its employees. Last week the company sent out notice of retrenchment to 25 of its current employees on ground of financial difficulties and redundancy. Among those involved are Peter, Kumar, Rina, and Hasan. Peter is the Housekeeping Manager. His assistant, Lionel was asked to take over Peter's job as the management say that they do not need a manager to manage the housekeeping. Kumar is one of the chefs in the restaurant while Rina and Hasan work in the front office. All of them are upset with the decision as they have been serving the company loyally for the many years. Kumar is especially angry because he has been with the company for 10 years, but the company choose to retrench him instead of another chef, Ali who has only served the company for 3 years. In addition, they questioned the company's decision to retrench them because just last week the company has hired one new manager for the Marketing Department. To add insult to injury, they found out that the company has decided to maintain the service of 3 Nepalese workers because the cost of paying their salaries is cheaper compared to paying the locals. These aggrieved employees have now come and see you, an HR consultant to seek your opinion on the matter. Explain to them the following: a) Can Solace Sdn Bhd retrench employees due to financial difficulties? b) Did the company follow the procedure laid down by labor laws in terminating their employment? c) If they wish to file a complaint against the company, describe the steps they must follow.