"In the context of European service systems or service systems in your locality,

1. how can operations management strategies be tailored to optimize customer experiences, ensure service quality, and manage costs effectively?

Consider the unique cultural, regulatory, and technological aspects in Europe (or your locality) that may influence service system design and implementation.

1. Provide examples of European companies (or companies in your country) that have excelled in service systems, and analyze the key factors contributing to their success."