In the front of house team, there are two members of staff that have the same job role and the same level of responsibility. The first staff member Alex is 22 years of age and has worked in the restaurant for two years. The second staff member Shannon is 55 and has worked in the restaurant for six years. The following conflict has occurred: Alex completed the bar close down in a certain way The way that Alex chose was effective and did not breach organisational procedures Shannon told them that their method is not the most efficient Shannon outlined another way for Alex to complete the task next time Alex is annoyed and claims that Shannon frequently interferes Alex feels that they cannot do anything right Shannon feels that they were trying to be supportive Both staff members begin to argue