In the past eight weeks of studying CO201 Conflict and Communication, I have learned several valuable lessons. One of the most practical and easily applicable lessons I learned is the importance of active listening in effective communication. Active listening involves fully engaging with the speaker, understanding their message, and providing appropriate responses. This skill is essential in both personal and professional relationships as it helps in building trust, resolving conflicts, and promoting effective collaboration. The hardest lesson for me to grasp was the concept of emotional intelligence in conflict resolution. Emotional intelligence refers to the ability to recognize, understand, and manage our own emotions and the emotions of others. It plays a crucial role in conflict resolution by helping us to regulate our emotions, empathize with others, and find mutually beneficial solutions. Initially, it was challenging for me to navigate and manage emotions effectively in conflict situations. However, through practice and self-reflection, I have been able to develop a better understanding of emotional intelligence and its significance in conflict resolution. With that being said, the most practical and easily applicable lesson I learned was active listening, as it can be immediately implemented in various interpersonal interactions. On the other hand, understanding and applying emotional intelligence in conflict resolution required more effort and self-reflection to fully grasp its implications.

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