In the reference, what could be the answer to these questions?

What are the study's (a) research question/purpose, (b) what is the practical benefit of the results and (c) what is the answer to the research question?

(d)What justifications exist for its importance in terms of knowledge and management practices?

Be detailed (English is not my first language).

Reference:

https://www.uazuay.edu.ec/sites/default/files/public/2022-03/Value_Creation_in_E-Business.pdf