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In what ways can technology play a role in the delivery of effective customer service? Explain. 4 . How has the use of social media
In what ways can technology play a role in the delivery of effective customer service? Explain.
How has the use of social media by businesses affected customer service? Has it been positive or negative? Explain. Have you interacted with a business via social media? Was it a good or bad experience?
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Applied Business Analytics Integrating Business Process, Big Data, And Advanced Analytics
Authors: Nathaniel Lin
1st Edition
0133481514, 9780133481518
