1. In your current workplace, or if you are not currently employed, you may use a five-star hotel as the subject of this activity. From your workplace experience, provide details of two different problems that you have experienced related to work performance and productivity and identify possible methods you could use to solve them.

Include in your report:

• Details of any possible long term impact your changes may have on staff and/or the operation.
• What short term strategies could you use to solve the problems?
• What consultation could you undertake, and with whom, to implement improvements.
• Outlines of any documentation that resulted from the process.

1. Select three of the following problems that can cause a reduction in work outputs and explain the strategies or systems you would put in place to improve performance, improve productivity and reduce lost time.

• Equipment breakdowns and technical failures.
• Poor rostering procedures.
• Inexperienced staff.
• Failure to achieve tasks within nominated or suitable time frames.
• Poor quality of service resulting in an increase in customer complaints.
• Delays and time difficulties

1. Give a scenario where you as a department manager have developed a plan to improve the quality of one aspect of work and need to communicate that plan to the staff members or team within that department. Explain how you would communicate that new plan and why you would choose those methods of communication.