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In your role as the Customer Service Manager you are on the front desk substituting for lunch for one of your team. A guest arrives
In your role as the Customer Service Manager you are on the front desk substituting for lunch for one of your team. A guest arrives at the front desk and is very upset with their stay last night. It was the first night of a week-long stay
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Managing Information Technology
Authors: Carol Brown, Daniel DeHayes, Jeffrey Hoffer, Wainright Marti
7th Edition
132146320, 978-0132146326
