Incorporated by the founder of the Tata Group, Jamsetji Tata, the company opened its first hotel, the Taj Mahal Palace, in Mumbai in 1903. For over a century, The Taj Mahal Palace, Mumbai, has remained an iconic flagship and has set a benchmark for fine living with exquisite refinement, inventiveness and warmth. Indian Hotels Company Limited (IHCL) has a portfolio of 170 hotels, including 25 under development, in over eighty locations in twelve countries spread across four continents. IHCL is amongst South Asias largest hospitality companies by market capitalization and represents a global hallmark of quality in hospitality. The Tata Group owns hotels in India and all over the world and in order to effectively control its hotels systems the management have put the following in place: Hotel room key cards Security alarm systems Inventory control Hotel management systems Financial controls According to your understanding of organisational control explain what is meant by the following: a) Planning, organising, coordination and controlling [25 marks] b) Explain how the above control systems can be used to monitor, measure, and evaluate the Tata Group Hotel Systems? [25 marks] c) Give five purposes of control systems used by TATA Hotels and how staff are made to contribute to their success? [25 marks] d) Describe the steps in organisational control and explain why corrective action is important? [15 marks] e) Give three financial ratios which can be used in Financial controls and their use? (10 marks) [100 marks]