Indicate the answer choice that best completes the statement or answers the question.

1. Greater user involvement in the system development process usually results in _____.

	a.	poorer communication
	b.	more satisfied users
	c.	slower development times
	d.	lower quality deliverable

2. Identify a typical example of a system requirement for the input category.

	a.	As a final step in year-end processing, the payroll system must update employee salaries, bonuses, and benefits.
	b.	Response time must not exceed four seconds.
	c.	The system must provide logon security at the operating system level and at the application level.
	d.	Student grades must be entered on machine-readable forms prepared by the instructor.

3. One of the main activities in the systems analysis phase is _____, which involves fact-finding to describe the current system and identification of the specifications for the new system.

	a.	objective modeling
	b.	requirements modeling
	c.	goal-based modeling
	d.	user-based modeling

4. The _____ phase of the SDLC includes four main activities: requirements modeling, data and process modeling, object modeling, and consideration of development strategies.

	a.	systems planning
	b.	systems analysis
	c.	systems design
	d.	systems implementation

5. Which of the following is a typical example of a system requirement for the process category?

	a.	The website must report online volume statistics every four hours and hourly during peak periods.
	b.	The system must be operated seven days a week, 365 days a year.
	c.	The equipment rental system must not execute new rental transactions for customers who have overdue accounts.
	d.	All transactions must have audit trails.

6. When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ might select every tenth customer for review.

	a.	systematic sample
	b.	stratified sample
	c.	random sample
	d.	comprehensive sample

7. Identify is a typical example of a system requirement for the performance category.

	a.	The purchasing system must provide suppliers with up-to-date specifications.
	b.	Each input form must include date, time, product code, customer number, and quantity.
	c.	The manager of the sales department must approve orders that exceed a customers credit limit.
	d.	The student records system must produce class lists within five hours after the end of registration.

8. Rapid application development (RAD) relies heavily on _____.

	a.	prototyping
	b.	management direction
	c.	agile methods
	d.	scrum

9. When phrasing interview questions, a systems analyst should avoid _____ that suggest or favor a particular reply.

	a.	range-of-response questions
	b.	open-ended questions
	c.	closed-ended questions
	d.	leading questions

10. Which of the following is a typical example of a system requirement for the control category?

	a.	The customer analysis system must produce a quarterly report that identifies changes in ordering patterns.
	b.	The system must maintain separate levels of security for users and the system administrator.
	c.	The data entry screens must be uniform, except for background color, which can be changed by the user.
	d.	The warehouse distribution system must analyze daily orders and create a routing pattern for delivery trucks.

11. In the rapid application development (RAD) model in the accompanying figure, the _____ phase focuses on program and application development tasks similar to the SDLC.

	a.	requirements planning
	b.	user design
	c.	construction
	d.	cutover

Critical Thinking Questions

Case 4-2

Jerry has inherited an Excel sheet that lists all of the system requirements for his teams new project. But unfortunately, his predecessor did not label the requirements with categoriesor in some cases failed to categorize them correctly. He needs to take care of this so the requirements can be sorted correctly.

12. Jerry knows that there were supposed to be three performance examples but he finds four in the spreadsheet. Which one of these is mislabeled as a performance example?

	a.	The system must automatically generate an insurance claim form.
	b.	Response time must not exceed four seconds.
	c.	The online inventory control system must flag all low-stock items within one hour after the quantity falls below a predetermined minimum.
	d.	The records system must produce key reports within five hours of the end of each fiscal quarter.

13. _____ is a fact-finding technique that can help a systems analyst understand how the current system is supposed to work.

	a.	Document review
	b.	Brainstorming
	c.	A systematic sample
	d.	Productivity software

14. _____ are important to a systems analyst who must work with people at all organizational levels, balance conflicting needs of users, and communicate effectively.

	a.	Problem solving skills
	b.	Artistic skills
	c.	Interpersonal skills
	d.	Confrontational skills

15. _____ is a planned meeting during which a systems analyst obtains information from another person.

	a.	A survey
	b.	An interview
	c.	Sampling
	d.	Research

16. Supporters of neutral locations for interviews believe that it _____.

	a.	makes the interviewee feel comfortable during the meeting
	b.	gives the interviewee easy access to supporting material that might be needed
	c.	keeps interruptions to a minimum so people can concentrate fully
	d.	gives the interviewee an opportunity to take calls during the interview

17. In a(n) _____, team members prepare to lunge at each other to achieve their objectives.

	a.	pool
	b.	resequencing session
	c.	scrum
	d.	adaptation

18. In projects where it is desirable to obtain input from a large number of people, a(n) _____, such as that shown in the accompanying figure, can be a valuable tool.

	a.	observation
	b.	questionnaire
	c.	suggestion
	d.	title

19. The term _____ refers to a systems ability to handle increased business volume and transactions in the future.

	a.	scalability
	b.	reliability
	c.	compatibility
	d.	applicability

20. If an interviewee gives only short or incomplete responses to open-ended questions, a systems analyst should _____.

	a.	switch to closed-ended questions
	b.	give the interviewee easy access to supporting material that might be needed
	c.	continue using open-ended questions
	d.	rudely conclude the meeting

Identify the letter of the choice that best matches the sentence or definition.

a.	Total cost of ownership (TCO)
b.	Closed-ended
c.	Agile method
d.	A functional decomposition diagram (FDD)
e.	Rapid application development (RAD)
f.	Open-ended
g.	CASE tool
h.	Pool
i.	The Unified Modeling Language (UML)
j.	Scalable system

21. If one of these is available, analysts can use it to develop models and enter documentation from the joint application development (JAD) session.

22. These methods develop a system incrementally, by building a series of prototypes and constantly adjusting them to user requirements.

23. One of its risks is that a system might work well in the short term, but the corporate and long-term objectives for the system might not be met.

24. This is the overall diagram in business process modeling notation (BPMN) terminology.

25. The creation of this representation is similar to drawing an organization chart.

26. This provides various graphical tools, such as use case diagrams and sequence diagrams.

27. This offers a better return on the initial investment because it will have a longer useful life.

28. In determining this, one problem is that cost estimates tend to understate costs such as user support and downtime productivity losses.

29. These are the kinds of questions that are useful when a systems analyst wants to understand a larger process or draw out the interviewees opinions, attitudes, or suggestions.

30. Systems analysts use this kind of question when they want information that is more specific, or when

facts must be verified.