Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Infinity Snap Inc, has a balanced scorecard with a strategy map that shows that delivery time and the number of erroneous shipments are expected to

image text in transcribed
Infinity Snap Inc, has a balanced scorecard with a strategy map that shows that delivery time and the number of erroneous shipments are expected to affect the company's ability to satisfy the customer. Further, the strategy map for the balanced scorecard shows that the hours from ordered to delivered affects the percentage of customers who shop again, and the number of erroneous shipments affects the online customer satisfaction rating. The following information is also avallable: - The company's target hours from ordered to delivered is 42. - Every hour over the ordered-to-delivered target results in a 0.5 decrease in the percentage of customers who shop again. - The company's target number of erroneous shipments per year is no more than 65 . - Every error over the erroneous shipments target results in a 0.5 point decrease in the online customer satistaction rating and an added future financial loss of 5509 . - The company estimates that for every 10 decrease in the nercentage of customers who shop again, future profit decreases by \$4,000 and market share decreases by 0.3% - The company also estimates that for every 1 point decrease in the overall online customer satisfaction rating (on a scale of 1 to 10 ), future profit decreases by 53,000 and market share decreases by 0.19%. Using these estimates, determine how much future profit and future market thare will change if: - Average hours from ordered to shipped is 28.0. - Average shipping time (hours from shipped to deivered) is 17.2. - Number of erroneous shipments is B1. Total decrease in future profit 3 Round your answer to two decimal places. Total decrease in future market whare

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Top Accounting And Auditing Issues For 2021 CPE Course

Authors: CCH Tax Law Editors

1st Edition

0808055348, 978-0808055341

More Books

Students also viewed these Accounting questions

Question

My opinions/suggestions are valued.

Answered: 1 week ago