Instructions. Prior to reading the chapters in Lead: How Effective Leaders Get Things Done, record your answers to the review questions in Column 1 of Worksheet A. Then read the chapters and mark the book answers in Column 2. In Column 3, summarize information from the book to justify your book answer.

A. Review QuestionsCh 7-8 Communicate, Decide

71.	To improve communications, you should focus more on ____ than on ____. a. data, relationships b. relationships, data
72.	____ is better than ____ when communicating complex issues. a. More, less b. Less, more
73.	When listening to a person who disagrees, the most important thing is to a. focus your response on the facts. b. confirm that you understand the other's position.
74.	While both are important, during intense debates, it is more effective to a. avoid hurting others' feelings. b. explain clearly your position.
75.	____ is more effective than ____ when communicating with employees. a. Video conferencing, texting b. Texting, video conferencing
76.	While it can be a good tool, "voice mail" often impedes effective communications. a. true b. false
77.	Spelling and grammar are not as important in emails as they are in reports and letters. a. true b. false
78.	Leaders should work hard to eliminate grapevine gossip in their departments. a. true b. false
79.	When making management presentations, ____ is often more important than ____. a. style, content b. content, style
80.	Managers should ignore all office gossip. a. true b. false
81.	Effective leaders base their decisions on what they think most employees support. a. true b. false
82.	Effective decisions improve performance, long-term morale, and inner peace. a. true b. false
83.	A compromise is the best way to resolve complex issues. a. true b. false
84.	When seeking participation in decision making, it is important to accept some inputs. a. true b. false
85.	Participative leaders often allow staff to have unrealistic expectations about their inputs. a. true b. false
86.	Participative decision making is NOT the best way to get "buy-in" to tough decisions. a. true b. false
87.	Passionate debate often reduces support for tough decisions. a. true b. false
88.	Effective leaders strive to get their follows support by punishing those who disagree. a. true b. false
89.	Effective leaders do NOT like compromises decisions. a. true b. false
90.	Effective leaders value staff input to their decision making. a. true b. false