Instructions:

Respond to the student$$s email in a professional manner. There is information listed below that may be helpful in determining your course of action. It is not necessary for you to know all the procedures for the office. You can make them up$,$ but just be able to articulate them in your response.

Send your response by the time your interview is scheduled to begin.

You have received the email message below. Please type your response email to the sender$.$

Things to note:

$$ The university closed for Winter Break December $18,2023$ January $1,2024$

$$ The University Post Office will be bringing over $2$ weeks$$ worth of mail to the office on January $2,2024.$

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FROM: Minnie Mouse

TO: Cashier Supervisor

SUBJECT: Missing Payment

Date: January $3,2024$

Hello University Cashier,

I have called the Student Financial Management Center several times and have been on hold so long that I hung up$.$ I finally was able to reach someone today after being on hold for $30$ minutes. They told me that I needed to contact the University Cashier$$s office. I need someone at this university to help. This is unacceptable.

I sent a check payment for my Spring semester fees on December $26,2022,$ after I got money for Christmas to pay my tuition. My account still hasn$$t been credited for the payment. Why hasn$$t my payment been applied? What is going on at the university? It$$s so hard to get someone to help me find my money. The payment deadline is in $2$ days, and I don$$t$$ want to be dropped from my classes. Can you please help me$?$

Minnie Mouse

Student# $000-01-234$