Internal Control Project

The purpose of this project is to develop a better understanding of internal control through considering a scenario based on an actual case of misappropriation of assets. Answer all of the requirements below based on the following facts of the case. Be sure to properly cite any sources you use in completing the requirements.

Surprising Returns at All-American Grocery Markets

Bill Smith worked as a clerk at the customer service counter of an All-American Grocery Markets (AAGM) store in suburban Chicago, Illinois. AAGM is a major chain of grocery stores with over 2,500 locations across the US and has been a publicly held company for 75 years. In November 2021, Bill was working long hours processing returns of goods from AAGM customers. However, in addition to actual customer return transactions, Bill was also crediting a number of fictitious transactions to several of his own credit cards. In a two-week period during the month, Bill processed 50 phony transactions which totaled $890,000, and spent a significant amount of the stolen funds on luxury purchases including several expensive new vehicles. When the fraud was finally discovered by AAGM in early January 2022, store personnel blamed the occurrence of this fraud on a key reviewer of return transactions being off-work due to an illness during those two weeks of November 2021. During its fiscal year ended December 31, 2021, AAGMs total sales revenue and net income were $129,400 million and $2,550 million, respectively.

Required:

1. How would a retail store like AAGM differ from other types of companies in handling sales returns?
2. Assume that AAGM wants to implement a new system for handling in-store customer returns and that you are a consultant who has been engaged by the audit committee of AAGM to do so. In a brief memo (no more than 2 pages) addressed to the chair of AAGMs audit committee, describe the internal control policies and procedures that AAGM should put in place to help ensure that this type of fraud does not happen again.