Invitation to Go Elsewhere

So, what do you want? Marge gruffly asked the elderly man on the other side of the counter at the ice cream shop. Well, I'm not sure yet, Howard said, as he looked at his grandson and granddaughter, who were trying to make up their minds. Marge rolled her eyes and frowned, went off to visit with a coworker, and ignored the group. Why won't she get our ice cream? asked the granddaughter after making up her mind. Did we do something wrong? No, sweetie, said Howard. I think we'll just go to the ice cream shop down the street.

1. Was Marge displaying effective customer relations? Explain your answer.

2. How should Marge have behaved?

3. What has Marge cost her company?

Human- Labor Relations