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Is the Customer Always Right? YouTube Link: http://www.youtube.com/watch?v=4sQB_8tFsrU(Links to an external site.) 1. What are Kowalski's (the name of the store is Kowalski's) rights and

Is the Customer Always Right?

YouTube Link:

http://www.youtube.com/watch?v=4sQB_8tFsrU(Links to an external site.)

1. What are Kowalski's (the name of the store is Kowalski's) rights and duties? What are Maria's?

2. What are the store's responsibilities? What will Maria have to prove to win her case?

3. If Maria comes to you, an attorney, and asks you to plead her case, what might be your best argument?

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