It is a busy morning at the hotel, and the lobby is full of guests. A tour group leader, who represents an important account, starts complaining about the service being provided to his group. He is yelling about his guests' slow check$-$in experience and a lack of service with the bellstand. He is disrupting the lobby, and the other guests have stopped to stare. What would you do$?$

Calmly escort the group leader to a quieter area to discuss the issues in more detail.

Assure the group leader that you are doing the best that you can to assist his guests.

Tell him that you cannot help to resolve his concerns while he is yelling at you.