Jack owns and manages a department store in Smalltown. Despite a mall being built outside of town and its proximity to larger towns, Jack$$s business has thrived for $35$ years. Jack knows his customers and treats them like family. He insists that his employees keep customers happy, and allows them the flexibility to make judgment calls. Within the three$-$part marketing concept, Jack has focused on a$($n$)\_\_\_\_\_\_\_\_\_\_$ orientation.