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Jamie is the manager of 9 front - line supervisors. He is aware that some problems have begun to surface among the supervisors. He has
Jamie is the manager of frontline supervisors. He is aware that some problems have begun to surface among the supervisors. He has decided to bring the supervisors together and try to get things out in the open. Not long after the meeting starts, a number of disagreements emerged among the supervisors and the mood became argumentative. If you were Jamie, which responses would be the most effective and least effective?
aRemind the supervisors that the goal of the meeting is to work through the conflicts and hope the atmosphere improves.
bKeep the meeting going but be ready to shut it down if things get too hostile.
clet whatever happens happen; sometimes conflict is needed to resolve difficult issues.
dBring the meeting to a close quickly before things can get more out of hand.
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