Jeff wants to change the company's customer relationship management system $($ CRM$)$ to something he believes will increase connections with customers. Jeff Tyler have never had a great working relationship $,$ but they must work together this project. Tyler is often abrasive and challenges Jeff's ideas publicly. After mar instances of this, Jeff has made up his mind that Tyler is nothing more than a troublemaker and has nothing good to offer. In trying to refocus his energy on t project, Jeff realizes he is struggling with Limited mental model Understanding the new CRM Process$-$oriented mindset Human skills