Jerica maintains a social media presence affiliated with her company. She can share some details of her personal life on this account as long as ________.

Group of answer choices

the details are relevant to her post and something that she doesn't mind sharing.

the details are fun and will get people to buy more product.

the details aren't potentially offensive to customers.

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Question 2

2pts

Your primary audience is ________.

Group of answer choices

every person who will use the communication.

the audience that the communication is meant for.

the first set of people to read the communication.

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Question 3

2pts

The information you share, the type of language used and the depth of topic are all things you need to consider ________.

Group of answer choices

when communicating to your primary audience.

for groups you don't know will read your communication.

as it relates to your secondary audience.

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Question 4

2pts

Communicators consider their primary audience first when determining ________.

Group of answer choices

the depth of the topic and how it will be discussed.

the relevancy of the data you'll disclose.

how clear and concise you have to be.

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Question 5

2pts

When communicating, one should be clear, concise, objective, complete, relevant, ________, and considerate of the audience's knowledge.

Group of answer choices

calm

consistent

correct

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Question 6

2pts

In this age of digital, customers are demanding what from their favorite brands?

Group of answer choices

service on the live chat feature

ecologically friendly products

conversations and human interaction via social media and other tools

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Question 7

2pts

The seven principles for effective communication can ensure an ethical communication because ________.

Group of answer choices

if you're understood, you are ethical

one of the principles is to be ethical in communication

Their guidelines insure that you're communicating a clear, objective communication that your audience can understand

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Question 8

2pts

When doing research on the internet ________.

Group of answer choices

always fact check the items you find and source them correctly.

pictures and charts are fair game and can always be used without a charge.

you can copy and paste things and repost them.

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Question 9

2pts

Which of the following is the best place to put the page number in Word?

Group of answer choices

heading

body paragraph

header

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Question 10

2pts

Which of the following is the best placement for the main part of the message (news) in a negative message?

Group of answer choices

at the beginning of the message

after a buffer statement and reasons for the news

after a statement of goodwill

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Question 11

2pts

Haya wants to ask her boss for a raise. Which of the following relationship best describes Haya's communication with her boss?

Group of answer choices

upward communication

downward communication

horizontal communication

vertical communication

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Question 12

2pts

Which of the following is the most appropriate subject line for an email?

Group of answer choices

Please confirm shipping date

Need a volunteer

We have a problem

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Question 13

2pts

Which of the following should you be sure to eliminate in the proofreading step?

Group of answer choices

headings

bulleted lists

sentence fragments

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Question 14

2pts

Which of the following statements is the BEST example of bias-free writing?

Group of answer choices

Even though English is not his first language, Hugo does a great job.

Mary does his or her best at the job.

Loraine's work performance is excellent.

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Question 15

2pts

Justin is in charge of logistics at a conference. He gets an email from a coworker that she needs Conference Room B for a meeting at 2 o'clock. He replies, "Conference Room B is available from 10-1:30 or 3:30-5." Which of the following best describes the business writing strategy Justin used?

Group of answer choices

appropriate subject line

implied no

persuasive message

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Question 16

2pts

Facebook is a social media application for friends to collect and share information. Why might a business be interested in this public network?

Group of answer choices

Employee testimonials

"Free" color images

Advertisements and Product Endorsements

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Question 17

2pts

Emails are generally short messages. For that reason Ben tries to get right to the point by asking his questions without wasting time on the opening. Is this a good idea?

Group of answer choices

No, openings are anything at the front of an email, so they are not possible to skip. He can skip the closing.

No, most messages have an opening, body, and closing to help the reader focuses on the purpose and structure of information needed.

Yes, if the meaning is clear from the subject line, then there is not need for an Opening.

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Question 18

2pts

Jay and his wife move to a new apartment with a tiny room that they are using for a home office. Jay insists they use the short wall for a bookshelf to give it a homey, studious feel. His wife smiles at him knowing they both use online banking and ebooks. Why is Jay attached to this bookshelf?

Group of answer choices

convenience; he needs a place to store his phone book and photo albums

security; he uses hollow books to stash emergency funds

perception; books give a traditional feel that office work needs

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Question 19

2pts

Adam attends the Thursday Manager's meetings. The information at that meeting comes from the Tuesday VP weekly meeting. Adam passes information to his team the next day. However, no one wants a long meeting on Friday. What change could Adam make to relay this information at a pace better related to current times?

Group of answer choices

Ask his staff to stay a half hour later on Thursdays for his department meeting

Work in a public blog simultaneously from the Thursday meeting

Rely on office gossip for most of the information since it was usually faster

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Question 20

2pts

Which of the following are likely topics?

Group of answer choices

VP visit conference room, New Security System, Congratulations

Color Palette distribution, Paycheck stubs, Grapevine updates

Price lists, Layoff notices, Patent filings

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Question 21

2pts

"Please do not park in marked customer parking spots. The find is $35." What may have gone wrong in this email?

Group of answer choices

The message did not have spell check run.

The message should have been sent in a memo.

The message was not proofread carefully.

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Question 22

2pts

Jennifer emails notes and copies for tax preparation. The CPA emails signature files to Jennifer and final documents to the tax authorities. Why did the CPA send a reminder of how to store paper backups?

Group of answer choices

Hard-copy can be a safer option if electronic systems crash.

The reminder is in errorleft over from years gone by.

The CPA is getting ready to retire so will no longer provide this service.

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Question 23

2pts

Marcus is creating a report based on last quarter sales for his manager. The type of data Marcus will use in his report is:

Group of answer choices

external qualitative

internal quantitative

internal qualitative

external quantitative

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Question 24

2pts

Which is the best example of a well-defined research questions?

Group of answer choices

How has a company's employee motivation and engagement changed since the arrival of the new management team?

What do you think is the cause of rising income inequality in America?

What is the most popular sport in Louisiana?

Does access to clean water improve student test scores?

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Question 25

2pts

Belinda was preparing a report for her manager. What is one way that Belinda can make sure that her report is written with integrity?

Group of answer choices

Belinda can make up ideas if she can't find a reputable source.

Belinda can prepare her report without citing her sources.

Belinda can present her information with authority.

Belinda can make sure that all copyright laws are followed.

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Question 26

2pts

Clint prepared a paper for his Astronomy class. In his paper he wrote the sentence "Astronomy is the study of stars, planets, moons and galaxies." without citing it. What is this, and which is the best reason why?

Group of answer choices

Plagiarism he just paraphrased something he read.

Unintentional plagiarism he probably didn't mean to do it.

Intentional plagiarism it is clearly a direct quote from another source.

Not plagiarism it could be considered common knowledge.

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Question 27

2pts

Maria is following the seven pillars of information literacy to work on her research paper. So far she has identified a topic, assessed what she knows, planned out her research. What should she do next?

Group of answer choices

Evaluate data.

Present her information.

Gather data.

Manage the information she's gathered.

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Question 28

2pts

Which is the best description of primary research?

Group of answer choices

research done primarily by other people that is analyzed by you

research authorized by a group you want to study

research done by a group

research you conduct yourself

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Question 29

2pts

Kimberly has been instructed to prepare annual fiscal report for her company. Her primary data should be from what source?

Group of answer choices

competitors

hiring practices

employee information

financial information

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Question 30

2pts

Renee is creating a chart showing an increase in traffic to her company's marketing site. Which of the following is the best title for her chart showing this increase?

Group of answer choices

Increase in Marketing Site Traffic

More people are visiting our marketing site

Marketing Site Traffic

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Question 31

2pts

Gabu tweeted an image from the company's Twitter that he thought would get a lot of traffic. However, while some people have liked and retweeted the image, it didn't get the amount of traffic he wanted. Which of the following should Gabu do?

Group of answer choices

Delete the tweet and try reposting the image at a different time of day.

Compare the image against his company's visual media standards to see what he could improve with his next tweet.

Take a screenshot of the tweet, then send out a survey to his co-workers to see how many of them like the image.

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Question 32

2pts

Which of the following is an example of clarity in visual media?

Group of answer choices

The right colors for the brand

Unique formatting for each new topic

Loopy calligraphy fonts

A simple image with no distractions featured in the background

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Question 33

2pts

If you're preparing material for a speech, it's best to

Group of answer choices

Use no text so that the speaker doesn't have anything helping him communicate his message

Use text only when there's a strong, powerful idea involved

Use text only when the image is small or very simple

Use lots of text on the slides so the audience can read along

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Question 34

2pts

Ming is a manager at a home improvement store and is sending an email to his employees about a new procedure to request time off. The email has an instructional video to describe the procedure that has closed captions making it more accessible. How does including closed captions make this video available to the widest audience possible?

Group of answer choices

If someone does not have access to internet they can still watch the video. Incorrect. Since Tomas is sending this video through email the audience must use internet. If Tomas distributed the video

If someone can read along they will pay attention for longer.

If someone is unable to watch the video with the sound on they can still read along to understand the video.

If someone cannot see well they have the option of listening or reading the transcript.

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Question 35

2pts

Which of the following is not a good technique for interviewing people on video?

Group of answer choices

Record on video the answers from your interview subject the first time around, don't ask twice

Capture a little bit of what the room sounds like when no one is talking

Ask all your questions at once and tape them all in one long shot

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Question 36

2pts

A line graph is used to

Group of answer choices

Show the trend in numerical data over time

Show the comparison between categories

Show the pieces of a whole

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Question 37

2pts

The three categories of stakeholders are:

Group of answer choices

Active, passive and neutral.

Casual, formal and undecided.

Direct, indirect and remote.

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Question 38

2pts

Why are stakeholders important to consider when writing a business report?

Group of answer choices

Because stakeholders can cancel the project.

Because they will be affected by the decisions made based on the report.

Because their opinions must be included in the report.

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Question 39

2pts

Question stem

Group of answer choices

The audience.

The depth of the information in your report.

The most critical factor to consider when organizing your formal report is:

The length of the report.

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Question 40

2pts

The most critical factor to consider when organizing your informal report is:

Group of answer choices

The audience.

The length of the report.

The depth of the information in your report.

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Question 41

2pts

The best way to share a formal report due to its length is:

Group of answer choices

A podcast is the best method of sharing.

As an attachment or link to/from an email.

An email is the best format for the report.

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Question 42

2pts

Formal reports should have a Title Page that:

Group of answer choices

Explains how the report was compiled.

Lists the topics to be covered in the report.

Repeats the information from the cover page and adds important details.

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Question 43

2pts

The recommendation section of an formal report for a negative audience should be positioned at the end of the report:

Group of answer choices

To distract the audience from the recommendation.

To allow the audience to benefit from the research and logic offered to reach the same conclusion as you.

To earn the respect of the audience for the depth of your report.

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Question 44

2pts

As an expert, Ann knew her research spoke for her. It surprised her when her boss asked her to make a speech to 15 people explaining new product features. Should this speech request surprise her?

Group of answer choices

Yes, researchers generally let other managers summarize and present.

Yes, they must be questioning her results.

No, it is common to be called on to elaborate on research to others.

No, all research must be publicly presented for credibility.

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Question 45

2pts

Jonah begins his speech on the important of a living will with a memory of his mother age 25 and then defines a living will. His speech cycles between aging his mother's life with the formation and use of a living will. What technique of keeping an audience's attention is Jonah using?

Group of answer choices

Storytelling

Senses

Surprise

Involve

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Question 46

2pts

These weekly manager meetings drag on and on as the District Manager lets same people ask nearly the same questions over and over again with every new process. What has gone wrong?

Group of answer choices

The District Manager is using this as filler, since she doesn't have the answers.

Nothing is wrong. Everyone should have a say to avoid groupthink..

Nothing is wrong. The District Manager is using the audience engagement technique.

The District Manager seems to have lost control of the managers.

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Question 47

2pts

Carts have been rolling in to cars in the parking lot. Getting all employees to help manage the problem is the topic of Ishmael's speech. What should he include in his approach?

Group of answer choices

Management's support for the one-employee one-cart policy, Employee fines

Number of customer complaints, Number of carts to be collected, Number each employee must do each day

Stories about the child hit by a rolling cart and the older woman who had no cart upon entering the store

His years at the store, Drop in customer satisfaction, Risk of damage to even employee cars

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Question 48

2pts

Which opening would you use to open a speech to the homeowners of a mountain town about tree mitigation on their property?

Group of answer choices

Did you realize Colorado averages 2500 wildfires each year, according to the DNMS?

"There are worse things in life than spending the evening with an insurance salesman" said Woody Allen.

What if you had no fire insurance?

State Farm will do what it takes to earn your fire insurance business.

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Question 49

2pts

With crews working shifts that span 24 hours a day, what is one thing Satya needs to keep in mind as she prepares her live talk that will be replayed to employees on other shifts?

Group of answer choices

Look into the camera more than the live audience

Wear a bit more make up for the camera

Raise and lower her voice to show her emotion

Keep it to 20 minutes or less

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Question 50

2pts

Having just finished an advanced degree in religion, Benjamin eagerly used his final thesis for his first talk. What probably went wrong?

Group of answer choices

A thesis is far too long for a single religious service.

A thesis is copy-written material and should not be publicly reviewed.

A thesis is written with highly technical language of the field, leaving the common audience missing important understandings.

A thesis is in either Greek or Latin so the audience will not understand.