Job Analysis

Do you have a job description of your current or previous job? Do you know who developed it, and how was it developed?

a customer service rep the job description

Job Design: The statements below signify either a top-down or bottom up job design scenario. Select the two top-down scenarios and leave the two bottom up scenarios blank. The click the check mark button to submit. Your boss thinks the processes in your department could be improved. She asks you and other employees in your department to come up with some ideas for streamlining them. Your boss is so pleased with your work that she asks you to train other employees. Your boss decides to install hands-free phone systems in all company vehicles. Your boss thinks your workload might be too heavy. She asks you to keep track of the time you spend daily on each of your activities