Job-Based Structures and Job Evaluation

Chapter 5 Job-Based Structures and Job Evaluation 153 Your Turn Job Evaluation at Whole Foods Rather than wait until you are next in a supermarket to check out the different types of work, we brought some of the jobs at Whole Foods Market to you. Now that you have some back- ground in job evaluation, it is time to try it out. As a first step, Whole Foods has done job analy- sis and prepared job descriptions. The results are shown below. Now a job structure is needed. The manager has assigned this job to you. 1. Divide into teams of four to six each. Each team should evaluate the jobs and prepare a job structure based on its evaluation. Assign titles to each job, and show your structure by title and job letter. A broad hint: Recall from our discussion of Whole Foods' business and pay strategy that teams play an important role. 2. Your team should describe the process it went through to arrive at that job structure. The job evaluation techniques and compensable factors used should be described, and the reasons for selecting them should be stated. 3. Each team should give each job a title and put its job structure on the board. Comparisons can then be made among job structures of the various teams. Does the job evaluation method used appear to affect the results? Do the compensable factors chosen affect the results? Does the process affect the results? 4. Evaluate the job descriptions. What parts of them were most useful? How could they be improved? JOB A during food preparation and cleanup. Perform Kind of Work other duties as assigned, and follow through Provide excellent customer service. Follow and on supervisor requests in a timely manner. comply with all applicable health and sanita- tion procedures. Prepare food items: sand- Requirements wiches, slice deli meats and cheeses. Prepare Some deli experience preferred. items on station assignment list and as prede- . Clear and effective communicator. termined. Stock and rotate products, stock sup- plies and paper goods in a timely basis; keep Patient and enjoys working and mentoring all utensils stocked. Check dates on all prod- people. ucts in stock to ensure freshness and rotate Ability to perform physical requirements of when necessary. Use waste sheets properly, as position. directed, Operate and sanitize all equipment Ability to learn proper use of knives, slicer, in a safe and proper manner. Comply with and baler (must be 18 years of age or older) follow Whole Foods Market Safety Procedures. and all other equipment used during food Follow established Weights and Measures pro- preparation and cleanup. cedures (tares). Answer the phone and pages Ability to work well with others as a team. to department quickly and with appropriate Knowledge of all relevant Whole Foods phone etiquette. Practice proper use of knives, Market policies and standards. slicer, trash compactor, baler (must be 18 years of age or older), and all other equipment used Understands and can communicate quality goals to customers.the Structure 154 Part Two Internal Aligame accountability for all aspects of department operations. Consistently communicate and model Whole Foods vision and goal. Inter- JOB B view select, train, develop, and counsel te Kind of Work Assist and focus on customers during entire members in a manner that builds and sustains checkout process. Perform all cash register a high-performing team and minimizes turn- over. Make hiring and termination de n decisions functions according to established procedures. Maintain a positive company image by provid- with guidance of store team leader. Estab- ing courteous, friendly, and efficient customer lish and maintain a positive work environ. service. Check out customer groceries efficiently ment. Manage inventory to achieve targeted and accurately. Pass entry-level PLU code test. gross profit margin. Manage the ordering Maintain a professional demeanor at all times. Stock registers with supplies as needed. Fol- process to meet Whole Foods Market quality low proper check-receiving procedure. Clean, standards. Maintain competitive pricing and stock, and detail front-end area with special at- achieve targeted sales. Establish and main- tention to own register. Change journal tapes tain positive and productive vendor relation and ribbon as needed. Walk produce depart- ships. Develop and maintain creative store ment at the beginning of every shift to identify layout and product merchandising in support and learn new produce codes. Comply with all of regional and national vision. Establish and maintain collaborative and pro posted state health and safety codes. productive work- ing relationships. Model and cultivate effective Requirements inter-department and inter-store communica- Excellent communication skills necessary for tion. Provide accurate, complete infor formation good customer and team relations. in daily, weekly, monthly, annual, and *ad Ability to work well with others. hoc" management reports. Maintain compre- Ability to learn proper use of baler (must be hensive knowledge of, and ensure compliance 18 or older). with, relevant regulatory rules and standards . Desire to learn and grow. Requirements Ability to work in a fast-paced environment, with a sense of urgency. . Two years relevant experience as a team . Understanding the importance of working buyer. leader, assistant team leader, supervisor, or as a team. . Good math skills. . Thorough knowledge of products, buying, . Patience. pricing, merchandising, and inventory man- agement. JOB C . Excellent verbal and written communication skills. Kind of Work . Strong organizational skills. Reports to store team leader and to associate store team leader. Provides overall manage- . Knowledge of all relevant Whole Foods ment and supervision of the Prepared Foods Market policies and standards. . Computer skills. Department. Responsible for team member JOB D hiring, development, and terminations. Also responsible for profitability, expense control, Kind of Work buying/merchandising, regulatory compliance, Perform all duties and responsibilities of Pre- and special projects as assigned. Complete pared Foods Team Member. Provide excellentChapter 5 Job-Based Structures and Job Evaluation customer service. Assist team leader in nightly recycling materials. Sweep and wash floors as team operations. Report all actions of team needed. members that violate policies or standards to the team leader or associate team leader. Requirements Mentor and train team members. Maintain . Entry-level position. quality standards in production and counter Able to perform physical requirements of job. display. Comply with all applicable health and safety codes. Help implement and support all Practices safe and proper knife skills. Ability to work box baler (must 18 years of regional programs age or older). Requirements Works well with others and participates as Minimum 6 months' retail food production part of a team. experience, or equivalent. . Overall knowledge of both front and back JOB F of the house operations. Kind of Work . Comprehensive product knowledge. Performs all functions related to breaking Comprehensive knowledge of quality stan- down deliveries and moving back stock to dards. floor. Assists in organizing and developing Excellent organizational skills. promotional displays; maintains back room, . Excellent interpersonal skills, and ability to training entry-level grocery clerks. Trained and train others. capable of operating any of the subdepart- Demonstrated decision-making ability, and ments as needed. Maintains and ensures re- leadership skills. tail standards during their shift. Responsible . Ability to perform physical requirements of for implementing team's break schedule. Per- position. forms all duties and responsibilities of grocery . Able to work a flexible schedule based on team member. Builds displays and requests the needs of the store. appropriate signage. Supervises shift to ensure standards are maintained. Implements break schedule for shift. Responsible for problem JOB E solving in team leader or associate team lead- Kind of Work er's absence. Fully responsible for completion of all opening or closing checklists. Responsible Performs all duties related to dishwashing: for checking in deliveries. unloading kitchen deliveries and cleaning all Requirements dishes, utensils, pots, and pans. May be prep work. Maintain food quality and sanitation in . Minimum one-year retail grocery experi- kitchen. Maintain a positive company image ence, or equivalent. by being courteous, friendly, and efficient. Proficient in math skills (addition, subtrac- Wash and sanitize all dishes, utensils, and con- tion, multiplication, and division). tainers. Assist with proper storage of all deliv . Ability to perform physical requirements of eries. Rotate and organize products. Perform position. prep work as directed. Provide proper ongoing maintenance of equipment. Maintain health . Ability to properly use baler (must be 18 department standards when cleaning and han- years of age or older). dling food. Perform deep-cleaning tasks on a Able to direct team members and imple- regular basis. Take out all of the garbage and ment break schedule. . Ability to work well with others.156 Part Two Internal Alignment. Determining the Nitty Strong organization Knowledge of all relevant Market policies and standards. . Computer skills. Kind all Work Reports directly to Prepared Foods Team Leader, Assists in overall management and supervision of the Prepared Foods Depart- JOB H ment. Can be responsible for team member Kind of Work hiring, development, and terminations. Also responsible for profitability, expense control, Rotate among stores. Assist and support the buying/merchandising, regulatory compliance. store team leader with all store functions. and special projects as assigned. Complete ac- Interview, select, evaluate, counsel, and ter- countability for all assigned aspects of depart- minate team members. Coordinate and super- ment operations. Consistently communicate vise all store products and personnel. Follow and model Whole Foods vision and goals. As- sist in the interview, selection, training, de- through on all customer and team member velopment, and counseling of team members questions and requests. Evaluate customer in a manner that builds and sustains a high- service and resolve complaints. Operate the performing team and minimizes turnover. Dis- store in an efficient and profitable manner. cuss hiring and termination decisions with Have a firm understanding of store finan- guidance of others. Establish and maintain a cials and labor budgets. Establish and achieve positive work environment. Manage inventory sales, labor, and contribution goals. Review to achieve targeted gross profit margin. Man- department schedules and research productive age the ordering process to meet Whole Foods ity improvements. Order store equipment and Market quality standards, maintain competi- tive pricing, and achieve targeted sales. De- supplies in a timely manner. Enforce estab velop and maintain creative store layout and lished food safety, cleaning, and maintenance procedures. Inspect store; ensure cleanliness; product merchandising in support of regional visit off-hours for consistency. Maintain ac- and national vision. Establish and maintain collaborative and productive working rela- curate retail pricing and signage. Ensure that tionships. Model and cultivate effective inter- product is cross-merchandised in other de- department and inter-store communication. partments. Coordinate, supervise, and report Provide accurate, complete information in physical inventory. Analyze product transfers, daily, weekly, monthly, annual, and "ad hoc" waste, and spoilage. Manage expenses to max- management reports. Maintain comprehensive imize the bottom line. Provide, maintain, and knowledge of, and ensure compliance with, relevant regulatory rules and standards. safety-train team members on all equipment and tools. Resolve safety violations and haz- Requirements ards immediately. Maintain store security and ensure that opening and closing procedures . One to two years of department experience, or industry equivalent are followed. Show EVA improvement over . Analytical ability and proficiency in math a designated period. Leverage sales growth needed to calculate margins, monitor prof- to improve store profitability. Assist in han- itability, and manage inventory. dling liability claims and minimize their occur- . Clear and effective communicator. rence. Establish and maintain good community . Patient and enjoys working and mentoring relations. Create a friendly, productive, and people. professional working environment. Communi- cate company goals and information to team members. Ensure and support team member development and training. Evaluate teamChapter 5 Job-Based Structures and Job Evaluation 157 member duties, dialogues, raises, and promo- JOB I tions. Keep regional leadership informed of all major events that affect the store. Ensure store Kind of Work policies and procedures are followed. Visit the Performs all functions related to breaking competition on a regular basis and react to down deliveries and moving back stock to current industry trends. floor. May assist in organizing and developing promotional displays; maintains back room. Requirements Stock and clean grocery shelves, bulk bins, A passion for retailing. frozen and dairy case. Maintain back stock Complete understanding of Whole Foods in good order. Sweep floors and face shelves Market retail operations. throughout the store. Comply with all applica- Strong leadership and creative ability. ble health and safety codes. Provide excellent Management and business skills with finan- customer service. Log and expedite custom- cial expertise. ers' special orders. Retrieve special orders for Well organized with excellent follow customers by request and offer service out to through. car. Respond to all grocery pages quickly and Detail oriented with a vision and eye for the efficiently. Build displays and request appropri- big picture- ate signage. . Self-motivated and solution oriented. Requirements . Excellent merchandising skills and eye for Retail grocery or natural foods experience a detail. plus. Ability to delegate effectively and use avail- Proficient in math skills (addition, subtrac- able talent to the best advantage. tion, multiplication, and division). Strong communicator/motivator; able to work . Ability to learn basic knowledge of all prod- well with others and convey enthusiasm. ucts carried in department. . Ability to maintain good relationships with vendors and the community. Ability to perform physical requirements of position. . Can train and inspire team members to ex- cellence in all aspects of the store. Proper and safe use of box cutter, baler (must be 18 years of age or older), and all . Ability to make tough decisions. equipment. . Love and knowledge of natural foods. Ability to work well with others. . Strong computer skills. Summary The differences in the rates paid for different jobs and skills affect the ability of man- agers to achieve their business objectives. Differences in pay matter. They matter to employees, because their willingness to take on more responsibility and training, to focus on adding value for customers and improving quality of products, and to be flex- ible enough to adapt to change all depend at least in part on how pay is structured for different levels of work. Differences in the rates paid for different jobs and skills also influence how fairly employees believe they are being treated. Unfair treatment is ulti- mately counterproductive