Jonathan works as an engineering manager in the product group for a leading computer systems company. He recently learned through informal conversations with some of his colleagues that the firm's single wipe hard drive reconfiguration process is failing 5% of the time. This means that customers can be purchasing reconditioned hard drives that still have the previous owner's data on them. He and his colleagues speculate that it could cost upward of $5 million to address this glitch with the reconfiguration process so no one really wants to name or own the problem. After all, there have been no complaints outside the company, and this has probably been going on for at least six months.

Still, Jonathan is uncomfortable. He is worried not only about meeting the expectations of customers who have paid for a clean system, but also about the violation of privacy of the previous owners of these systems; it's just not a product situation he can feel good about.

He raises the issue with his immediate supervisor, who tells him that he should forget about the issue and not raise it further within the company.

Jonathan does not know what to do. He has two main options. Identify them. Then redraw the below chart listing the "Choice Options" in the left column. Then use the Urbany decision analysis from this week's readings to create your own chart that contains the "Complete Analysis of the Decision." Your chart should identify the pros and cons for each choice option and identify the consequences (short-term), outcomes (long-term consequences) and values and goals (desired end states) for each choice option. You may want to review the Urbany article before you redraw the chart analyzing Jonathan's choice option

Complete Analysis of the Decision
Choice Options	Consequences	Outcomes	Values and Goals
+	+	+	+
-	-	-	-
+	+	+	+
-	-		-