Josephine Miller, a hard working customer service representative at Marketing World has sent a request to the Director of Human Resources asking the company to createa program to reimburse tuition and book expenses for employees taking College courses.

Although some companies have such a program, her company feels it's not able to provide anextensive program providing employees with such an expensive perk. Moreover, the CEO of the company is not convinced there is any direct benefit from such a program. The company has over 200 employees if even a fraction of them started classes, the company could see a huge bill for the cost of tuition and books.

As the Director of Human Resources, send an individual response to Josephine Miller, the answer is a definite no, but you want to soften the blow and retain the loyalty of this conscientious employee.

Write negative letter to Josephine Miller Customer Service Representative at Marketing World, 257 Blackman Avenue, Bradford ON, R3M 4H8

Provide a three paragraph letter using the Block Method

In your letter remember to provide the reasons why you are not able to provide funding by stating the facts.

Within your message keep the tone of your letter professional while stating the facts of the case

Remember to format your document; your closing should reflect goodwill.