Juan and Carla both work for the same department in a local medical lab. Carla checks patients in for their blood draws and Juan is a phlebotomist. When Carla goes on break or to lunch she does not let anyone know or forward her work to a coworker for the time she is gone. Juan, on the other hand, makes sure that he lets the front desk people know if hes unable to service patients and makes arrangements for other. He figures, this way all of the parts of the lab can run smoother Juan, unbeknownst to him, is practicing _________.

		History dependency
		Systems thinking
		Organizational structure
		Organizational design