Juan is in charge of safety testing in your department. He doesn't seem to be keeping on top of his work and appears resentful when you speak to him about it. The project is now two weeks behind. You wonder if your management style might be part of the problem, so you ask a consultant how to handle the situation. What is thebestadvice she can give you?

• Tell Juan what happened when the safety testing didn't get finished on time at the last company where you worked.
• When you speak with Juan, don't waste time explaining why his cooperation is important, since the effect on the project is obvious.
• Don't admit that your management style may be part of the problem, because Juan may use that as an excuse not to improve his performance.
• During the discussion, don't reveal your thoughts. Instead, try to encourage Juan to do most of the talking.