Juanita and Carl are implementing a balanced scorecard for their company, DoItRight

Manufacturing. They are considering various performance metrics for assessing progress

toward strategic objectives. Which of the following would be a good choice of performance

metric for the strategic objective listed?

a$.$ The strategic objective of increasing profits is measured by the customer satisfaction rating.

b$.$ The strategic objective of increasing profits is measured by the number of hours provided for

employee training.

c$.$ The strategic objective of delighting the customer is measured by the average employee

tenure.

d$.$ The strategic objective of delighting the customer is measured by the number of repeat

customers.