Juanita and Johan are work colleagues and currently employed for Company ABC. Juanita is the top salesperson on her sales team. Though her sales manager Johan is technically the boss, most of the other sales associates would refer to Juanita for advice and guidance. Recently, Johan has announced a new sales process to be implemented and sales associates that want to keep their jobs have to use the new process immediately. Some sales associates are worried that the new sales process will take too long and make it harder for them to get their work done. They ask Juanita what she thinks of it. She acknowledges that the new process will take longer, but also points out that it will make it easier to track their sales and to follow up with leads. Both Juanita and Johan are pushing the new sales process to the sales team. But they've approached it in very different ways. a) Based on the above scenario, justify who has the authority in making decisions and why? (5 marks) b) As a Managing Director, advice Juanita on four influence tactics that she can adopt to best influence the team to implement the new sales process. Your answer should include an explanation and one example for each tactic.